Freezer Repair in Los Angeles
Same-day repair for chest, upright, drawer, and built-in freezers across Westside LA — including Sub-Zero and Viking.
$85 service call credited toward repair · 30-day labor / 90-day parts warranty
Updated July 2026
Quick facts
| Service call | $85 — credited toward the repair when you proceed |
|---|---|
| Warranty | 30-day labor · 90-day parts |
| Credentials | BEAR #A 50636 · EPA Section 608 Universal |
| Hours | Mon–Fri 09:00–19:00 Sat–Sun 10:00–16:00 |
Same-day diagnosis
Same-day service is frequently available — call early before food spoils.
All freezer types
Chest, upright, drawer, garage-rated, and built-in column freezers.
Sealed-system certified
EPA Section 608 Universal — qualified for refrigerant leaks and compressor work on built-in units.
$85 service call, credited toward the repair
Diagnostic fee is credited toward the repair when you proceed.
Bilingual — English & Español
Both languages spoken by technicians.
Honest assessment
If your freezer isn't worth repairing, we'll tell you. No upselling.
Why is my freezer freezing everything solid?
When a freezer overshoots and turns everything to bricks, the culprit is usually a failed thermostat or temperature sensor calling for cold that never shuts off, a damper stuck open, or a control board misreading the compartment — sometimes shown as a freezer error code. Each is a routine parts replacement we confirm with a temperature test.
How Epic Star fixes freezers in Los Angeles
A failing freezer is one of the most time-sensitive appliance calls we get — hundreds of dollars of food can be lost in a single afternoon. That’s why freezer repair runs on our same-day-first model: call early and a technician typically arrives the same day with a van stocked for the most common freezer failures.
What we cover
Standalone uprights and chest freezers (Frigidaire, GE, Whirlpool, garage-rated models) are the volume of this work. Built-in freezer columns and integrated drawer units (Sub-Zero, Viking, Wolf, Thermador) need specialized handling — different sealed-system layouts, panel-ready mounting, and brand-specific parts catalogs. We service both.
Garage freezers in a heat wave
Many of the chest and upright freezers we service live in garages — and an uninsulated Valley garage can pass 110°F during a July heat wave. Most standard freezers are rated for ambient temperatures only up to about 110°F; past that, the compressor runs continuously, condenser coils shed heat poorly, and marginal door gaskets give up. Warm, humid air slips past the seal, frost blankets the walls, and the food load starts to soften. If your garage freezer frosts heavily or runs nonstop every summer, the door gasket and condenser coils are the first two things we check — both are inexpensive fixes compared to a heat-stressed compressor.
Diagnostic-first approach
Before any work, we diagnose. The service call is $85, credited toward the repair when you proceed. After diagnosis you get a flat-rate written quote — never an open-ended hourly bill. If we recommend against repair (a $600 compressor on a $400 chest freezer, for example), we say so directly.
Common freezer problems we fix
See the FAQ below for a structured Q&A. The short list: not freezing, food thawing, sealed-system refrigerant leaks, compressor failure, heavy frost buildup, freezer too cold, defrost system faults, door gasket failure, water leaks, and constant running.
Sealed-system and refrigerant work
Many serious freezer faults are sealed-system problems — refrigerant leaks, restricted lines, or compressor failure. This work legally requires EPA Section 608 Universal certification, which we hold. It’s the same expertise that makes us a sound choice for built-in Sub-Zero and Viking units.
Service area
Westside LA: Beverly Hills, West Hollywood, Santa Monica, Brentwood, Westwood, Bel Air, Pacific Palisades, Century City. San Fernando Valley west of the 405: Sherman Oaks, Studio City, North Hollywood, Encino, Tarzana, Valley Village. Hollywood, Los Feliz, Hancock Park, Fairfax, Mid-Wilshire. Beach cities: Marina del Rey, Venice, Playa del Rey, Playa Vista, Culver City, Mar Vista, Manhattan Beach.
Call (213) 205-2055
Or text a photo of your freezer (model number sticker — usually inside the door frame or on the rear panel) to the same number. We respond within 30 minutes during business hours.
Recent repair work by Epic Star
Common issues we fix
-
Freezer not freezing / food thawing
Most likely causes:
- Sealed-system refrigerant leak
- Compressor failure
- Evaporator fan motor failure
- Failed start relay or capacitor
-
Freezer too cold / freezing everything solid
Most likely causes:
- Thermostat or temperature sensor failure
- Damper stuck open
- Control board malfunction
-
Heavy frost or ice buildup on walls
Most likely causes:
- Defrost heater, thermostat, or timer failure
- Failed door gasket letting humid air in
- Door left ajar or overloaded shelves
-
Water pooling under or around the freezer
Most likely causes:
- Clogged or frozen defrost drain
- Cracked drain pan
- Door seal failure causing condensation
-
Freezer running constantly and warm
Most likely causes:
- Dirty condenser coils
- Condenser fan motor failure
- Failing door gasket
- Low refrigerant charge
Frequently asked questions
How much does freezer repair cost in Los Angeles?
Most freezer repairs in Los Angeles cost between $180 and $650 depending on the fault. Common repairs (thermostat, defrost heater, door gasket, evaporator fan) typically run $200–$400. Compressor and sealed-system refrigerant work on built-in units is higher, $500–$900+. Our $85 service call is credited toward the repair when you proceed, and you get a flat-rate quote before any work begins.
Can you come the same day before my food spoils?
In most cases, yes. A freezer warming up is time-sensitive, so we prioritize these calls. Same-day service is frequently available when you call early Monday through Saturday, and we confirm a real arrival window when you book. As a stopgap, keep the door shut — a full freezer holds temperature for roughly 24–48 hours unopened. Call (213) 205-2055.
Do you repair Sub-Zero and built-in column freezers?
Yes. We have extensive experience with Sub-Zero built-in freezer columns and integrated units, plus Viking and Wolf. We are an independent specialist — not a Sub-Zero Factory Authorized service. Our EPA Section 608 Universal certification covers the sealed-system refrigerant work these units often require, and we typically offer faster scheduling for out-of-warranty repairs.
Why is my freezer building up frost?
The most common cause is a failure in the automatic defrost system — the defrost heater, defrost thermostat, or defrost timer/control. A worn door gasket that lets warm, humid air in is the second most common cause. Both are routine repairs. Manual-defrost chest freezers can simply need defrosting if frost exceeds about a quarter inch.
Why does my garage freezer struggle during heat waves?
Most freezers are designed for ambient temperatures up to roughly 110°F, and an uninsulated LA garage can reach that during a summer heat wave. The compressor runs nonstop, and any weakness — dusty condenser coils, a worn door gasket — shows up as frost buildup or thawing food. Cleaning the coils and replacing a failed gasket are routine repairs; if the unit still can't hold temperature, we test the compressor and start relay.
Is my freezer worth repairing or should I replace it?
Our honest rule of thumb: if your freezer is under 8 years old and the repair costs less than 50% of a new equivalent, repair. Basic standalone chest and upright freezers are inexpensive to replace, so a major compressor failure often favors replacement. Built-in Sub-Zero and Viking columns ($6,000–$12,000+ to replace) usually justify repair well past 12 years.
Do you offer a warranty?
Yes. Every completed repair includes a 30-day labor warranty. Parts we supply are warranted for 90 days.
Do you speak Spanish?
Yes. ¿Habla español? Hablamos español. Our technicians and dispatch are bilingual. Call (213) 205-2055 and request Spanish service, or visit our Spanish-language site at epicstarcor.com/es/.
Book a diagnostic/repair visit
Ready to book Freezer Repair in Los Angeles?
Or text a photo of your appliance so we can bring the right part.