SMS / Text Messaging Terms

1. About Our Text Messaging Program

Epic Star Inc ("Epic Star," "we," "us") sends text messages to customers and prospective customers in connection with appliance and HVAC service requests in the Los Angeles area. Our texts are part of a customer-care (conversational) messaging program: we use them to schedule and confirm visits, follow up on estimates, answer your questions, and — only if you opt in — send occasional offers. This page explains how the program works and how to stop messages at any time.

2. How You Opt In

You consent to receive text messages from Epic Star when you:

• check the SMS consent box on our online estimate form and submit your mobile number;
• send us a text message first; or
• give your mobile number to our staff and ask us to text you.

Providing consent is optional and is not a condition of any purchase or service.

3. Messages You May Receive

• Appointment and scheduling messages — booking confirmations, arrival windows, reminders, and rescheduling.
• Service and estimate messages — quotes, follow-ups, and status updates for your repair.
• Replies to messages you send us.
• Occasional promotional or offer messages — only if you opted in.

We do not text numbers that have not opted in.

4. Message Frequency

Message frequency varies and depends on your service request and your conversation with us. We do not send messages on a fixed or recurring schedule.

5. Message & Data Rates

Message and data rates may apply, depending on your mobile carrier and plan. Epic Star does not charge you for the messages.

6. How to Opt Out

You can cancel text messages at any time by replying STOP to any message from us. After you reply STOP, we will send one confirmation message and will not text you again unless you opt in again. You may also ask us to remove your number by calling (213) 205-2055.

7. Help

For help, reply HELP to any message or call us at (213) 205-2055.

8. Your Privacy

We do not sell or share your mobile number or SMS opt-in information with third parties or affiliates for their own marketing purposes. See our Privacy Policy for how we handle your information.

9. Supported Carriers & Delivery

Our messaging works with major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier's network and is not guaranteed.

10. Changes to These Terms

We may update these SMS Terms from time to time. The "Effective date" above shows when the current version took effect.

11. Contact

Epic Star Inc · (213) 205-2055 · Los Angeles, CA. See also our Privacy Policy and Terms & Conditions.