Quick facts
| Service call | $85 — credited toward the repair when you proceed |
|---|---|
| Warranty | 30-day labor · 90-day parts |
| Credentials | BEAR #A 50636 · EPA Section 608 Universal |
| Hours | Mon–Fri 09:00–19:00 Sat–Sun 10:00–16:00 |
Updated October 2026
Samsung repair in Santa Monica
Samsung is one of the most common mainstream appliance brands we see in Santa Monica’s mid-tier installs — Ocean Park bungalows, Sunset Park family homes, and Pico apartments lean heavily on Family Hub refrigerators, FlexWash washers, and Smart ranges. North of Montana skews toward premium suites, but even there a Samsung kitchen turns up in remodels and ADUs.
Samsung’s known issues
A well-known Samsung problem is the French-door ice maker (RF-series) that frosts over and quits. We seal the air leak around the ice-room housing, check the drain path, and install Samsung’s revised ice-maker assembly; the assembly alone, without fixing the cause of the frost, is not a lasting repair.
Samsung’s Twin Cooling Plus system relies on condenser coils and evaporator fans to move heat, so a dirty coil or a failing fan shows up as weak cooling. Diagnosis confirms which part it is before we quote, and coil cleaning follows the interval in Samsung’s guidance for the model.
Error codes: send a photo before the visit
Samsung’s diagnostic system is a gift for pre-visit triage. Before we make the drive out to the coast from our Toluca Lake office, text a photo of the display. We routinely decode 4C/5C (water inlet and drain faults), OE (overflow), and UE/UR (unbalanced spin) on FlexWash and front-load washers. On dishwashers, LC/LE leak codes can require diagnosis to distinguish a sensor issue from a leak, and we confirm which before quoting.
Premium and mainstream, block by block
A Samsung Bespoke suite in a renovated North of Montana home and a five-year-old Samsung top-loader in a Pico rental need different judgment calls on repair-versus-replace. We give a flat-rate quote either way, with the $85 service call credited toward the repair when you proceed. Founded in 2024, we’ve completed 1,266+ repairs, carry California BEAR registration #A 50636, EPA Section 608 Universal certification, and $1M general liability insurance, and back labor for 30 days and parts for 90 days. Ask about available appointments; timing depends on scheduling and parts. Service is available in English or Spanish.
Call (213) 205-2055
Reach Epic Star Inc for Samsung appliance repair anywhere in Santa Monica, 90401–90405. Or text a photo of your Samsung error code and model-number sticker so we pack the right part before heading out from Toluca Lake.
Common Samsung issues in Santa Monica
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Samsung French-door ice maker frosting over
The known Samsung RF-series ice-maker frost problem. Frost blocks the auger and inlet. We seal the air leak around the ice-room housing, check the drain path, and install Samsung's revised ice-maker assembly; the assembly alone does not stop the frost from coming back.
$260–$420 -
Samsung washer UE / UR unbalance
FlexWash and front-loaders throw UE/UR on spin. If the code persists after the load is redistributed, the usual cause is worn shock absorbers or drum bearings.
$220–$580 -
Samsung washer 4C / 5C water supply and drain faults
4C means no/low water inlet; 5C signals a drain problem. We confirm on site whether it's a real fault or a sensor fault before quoting; a photo of the display helps us prepare.
$180–$420 -
Samsung dishwasher LC / LE leak code
Samsung leak sensors trip LC/LE codes. We separate a true leak from a false-positive sensor fault before quoting.
$220–$420
Frequently asked questions
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Do you repair Samsung appliances throughout Santa Monica?
Yes — all Santa Monica ZIPs (90401, 90402, 90403, 90404, 90405): North of Montana, Ocean Park, Sunset Park, Pico, Wilshire-Montana, and Mid-City.
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Why does my Samsung ice maker keep frosting over in Santa Monica?
Usually it's the well-documented Samsung French-door ice-maker frost design issue. Samsung warns against thawing it with a hair dryer. A lasting repair is Samsung's revised ice-maker assembly, typically $260–$420 installed, together with sealing the air leak around the ice-room housing and clearing the drain path; replacing the assembly alone lets the frost return.
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Can you diagnose a Samsung error code before driving out to the coast?
Text a photo of the Samsung error code (4C, 5C, OE, UE, LC, etc.) and the model-number sticker. That usually narrows the fault enough that we load the likely part before the trip out from Toluca Lake. The quote waits until we're there with the panel off.
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Do you service Samsung appliances in Santa Monica rentals?
Yes. Santa Monica has a large rental market and many Ocean Park and Pico units run mainstream Samsung suites. We provide clear documentation for landlord-tenant claims and direct billing for established property-management relationships.
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What does the Samsung UE error mean on my washer here?
UE/UR means an unbalanced drum during spin. First redistribute the load. If it persists, the cause is usually worn shock absorbers or drum bearings. Send a photo of the display and we'll load the shocks or the bearing kit.
Book a diagnostic/repair visit
Get your Samsung looked at in Santa Monica
Or text a photo so we can bring the right part.